Shipping policy

Due to COVID-19, shipping systems the world over are experiencing abnormal delays. There is an enormous demand on postal and delivery services as online shopping has skyrocketed, due to store closures and stay-at-home mandates. This is an unprecedented situation, and we are working around the clock to fulfill your orders as quickly as possible. To be clear, we are filling orders in 2-3 days, and we are shipping immediately after that. Once shipped, our shipping partner, UPS, will get your order out to you as quickly as possible. Thanks for your support and understanding.

Are you in Canada? Specifically, are you outside of a metropolitan center? We need to alert you to a disruption in shipping due to COVID-19. Our preferred shipping provider, UPS, has informed us that they cannot guarantee express shipping for many locations. We have also seen that packages delivered to Toronto, Ottawa, Vancouver, etc, are not waylaid, but packages delivered to areas just outside of these cities are being held in transit for days or even weeks. UPS has discontinued their guarantee of 1-4 day delivery, which you can read more about here. Therefore, we can guarantee early fulfillment but not early delivery of our goods from our warehouse to your door at this time.
 

We want you to start your fitness journey with us as quickly as possible, that’s why we send every package to the USA & Canada via expedited or standard shipping with our partners at UPS. Once your order is received and processed, it typically takes 2-4 days to get to you once it leaves our warehouse. That’s our commitment and we stand by it.

We ship within Canada and the United States via UPS with Standard & Expedited shipping (whichever is faster)

For locations outside of the US and Canada, we ship using FedEx International (EUROPE and Other Nations), which is usually in transit for 7-10 business days, depending on location.

We ship all of our physical products with UPS, from our warehouse location in Kingston, Ontario, Canada. Delays caused due to custom withholds are not included in these estimated delivery times.

 

Where Do We Ship To?

This store currently ships our physical products to Canada, the United States, some European countries as well as Australia, New Zealand and some others.

If shipping outside of Canada or the United States, it is possible that customs charges, including additional duties, taxes, and/or brokerage fees, may apply. Additional fees depend on your country, local tax rate, and customs department.

 

How long does shipping take?

Once the order has been processed successfully we try to have your shipment prepared within 2-4 business days, and ship with UPS on Standard Ground Service, or Expedited 2-day Service (whichever is faster).

Sometimes delivery can be delayed by circumstances out of our control, like postal & custom delays, back-ordered products or incorrectly entered shipping addresses.

Make sure when checking out and paying for your order that all of your information entered is correct! If you notice a mistake in your address, please try to contact us before your order is processed for shipping to avoid any missed shipments or delays.

 

When will I receive my tracking number?

As soon as we process your order for shipping, you will receive a shipping confirmation email that contains your UPS tracking number. You can head on over to the UPS Website to see where your products are.

 

Do I need to sign for my package?

No

 

Is Flip-Activ responsible for stolen items?

No, if you are not home when your package is delivered, BodyRock is not responsible if it is stolen. Please contact us if this happens to you and we will file a claim with UPS.

 

There were an error and UPS couldn't ship my product. What happens now?

Sometimes we're so excited to get our new products that we type the address wrong or just something goes wrong. Don't fret! We can reship your product to you, you'll just need to pay for the extra shipping costs.